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Terms & Conditions

Terms of Service (TOS)

Last Updated: 01/28/2025

Welcome to TerraCraft Outdoor Care. By using our website (terracraftcare.com) and services, you agree to the following terms:

1. Scope of Services

  • TerraCraft Outdoor Care provides landscaping, lawn maintenance, irrigation, and related outdoor services.

  • Service availability may vary based on location, weather conditions, and scheduling constraints.

2. Payment & Pricing

  • All pricing is subject to change without notice.

  • Payments must be made in full upon completion of services, unless otherwise agreed in writing.

  • For large projects, a deposit may be required before work begins.

3. Cancellations & Rescheduling

  • Clients must provide at least 3 days’ notice for cancellations or rescheduling.

  • Failure to provide sufficient notice may result in forfeiture of any deposits paid.

4. Liability & Property Damage

  • We take great care in our work, but TerraCraft Outdoor Care is not responsible for pre-existing property damage or damages caused by:

    • Natural events (storms, floods, extreme weather)

    • Underground utilities or pre-existing landscape conditions

    • Third-party actions beyond our control

  • Clients must notify us of any underground irrigation, wiring, or other installations before work begins. We are not responsible for damages to unmarked utilities.

5. Warranties & Service Guarantees

  • We do not guarantee plant survival, sod establishment, or long-term lawn health unless part of a specific maintenance plan with agreed-upon terms.

  • Any service guarantees will be outlined in your work agreement.

6. Limitation of Liability

  • TerraCraft Outdoor Care is not liable for indirect, incidental, or consequential damages resulting from our services.

  • Our total liability for any claim shall not exceed the amount paid for the service in question.

7. Intellectual Property & Website Use

  • All website content (text, images, branding) belongs to TerraCraft Outdoor Care.

  • Unauthorized use, reproduction, or distribution is prohibited.

8. Governing Law & Dispute Resolution

  • These terms are governed by the laws of the Commonwealth of Massachusetts.

  • Any disputes must first attempt resolution through direct communication. If unresolved, disputes will be handled in the appropriate Massachusetts state courts.

 

For questions, contact us at Ray@TerraCraftCare.com

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